ck456 Privacy Policy

1 Introduction

ck456 is Bangladesh's premier online casino and sports betting platform, offering a wide range of gaming services including cricket betting, live casino games, slots, bingo, and crash games. As part of delivering these services to registered players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh — ck456 necessarily collects and processes certain categories of personal data.

This Privacy Policy sets out in clear, plain English what personal data ck456 collects, on what legal basis we process it, how long we retain it, with whom we may share it, and what rights you hold as a data subject. This policy applies to all players, visitors, and users who interact with the ck456 website, mobile platform, live chat system, or any other digital touchpoint operated by ck456.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between ck456 and its registered players.

2 Data Controller

For the purposes of this Privacy Policy, ck456 acts as the data controller in respect of all personal data collected directly from players through the ck456 platform. As data controller, ck456 determines the purposes for which personal data is processed and the means by which that processing is carried out.

Where ck456 engages third-party service providers — such as game suppliers, payment processors, and identity verification providers — those entities may act as independent data controllers or as data processors acting on ck456's behalf, depending on the nature of the service they provide. In all cases, ck456 ensures that contractual arrangements with third-party processors include appropriate data protection obligations.

If you have any questions about who controls your data or wish to exercise any of the rights set out in Section 10 of this policy, please contact us using the details provided in Section 14.

3 Data We Collect

ck456 collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data collected and their specific data points:

ck456 does not collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by a regulatory obligation, in which case players will be notified separately.

4 How We Collect Data

ck456 collects personal data through the following primary channels:

• Direct Registration: When you complete the account registration form on ck456, you provide your name, date of birth, mobile number, and chosen account credentials directly to us.
• Identity Verification (KYC): When you submit identity documents to verify your account — typically triggered by a withdrawal request or as part of our standard verification programme — ck456 collects the document images and the identity data contained within them.
• Deposits and Withdrawals: When you initiate a financial transaction through bKash, Nagad, Rocket, Upay, or a bank transfer, ck456 receives transaction reference data from the payment provider, including the mobile wallet number or bank account associated with the transaction.
• Platform Usage: ck456's servers automatically log technical data including your IP address, device characteristics, browser type, pages visited, and session duration each time you connect to the platform.
• Cookies and Tracking Technologies: ck456 uses cookies, pixel tags, and similar technologies to collect information about how you navigate the platform. See Section 7 for full details.
• Customer Support Interactions: When you contact ck456 via live chat or email, the content of those communications is recorded and stored as part of your account history.
• Third-Party Sources: In limited circumstances, ck456 may receive identity verification data from third-party KYC service providers engaged to confirm a player's identity and age.

5 Purpose & Legal Basis for Processing

ck456 processes personal data only where we have a lawful basis to do so. The table below maps our processing activities to their stated purpose and legal basis:

Where ck456 relies on consent as the legal basis for processing — for example, for sending promotional offers and bonus communications — you have the right to withdraw that consent at any time by adjusting your notification preferences in the account dashboard or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6 Data Sharing & Third Parties

ck456 does not sell, rent, or share your personal data with third parties for their own marketing purposes. We may share your personal data with the following categories of third party only to the extent necessary for the defined purposes listed below:

• Game Providers: ck456 shares session identifiers and relevant game-interaction data with third-party game providers including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi in order to deliver live and RNG casino game sessions. Game providers process data under their own privacy policies as independent data controllers.
• Payment Processors: ck456 shares transaction reference data with payment partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — to process deposits and withdrawals. These entities process payment data under their own regulatory frameworks.
• Identity Verification Providers: Where ck456 uses a third-party KYC service provider to verify player identity documents, the relevant identity data is shared with that provider acting as a data processor on our behalf.
• Fraud Prevention and Security Services: ck456 may share IP addresses, device fingerprints, and account activity patterns with specialist fraud prevention services to detect and prevent account takeover, bonus abuse, and money laundering.
• Legal and Regulatory Authorities: ck456 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities when required to do so by applicable law, court order, or legitimate regulatory demand.
• Professional Advisers: ck456 may share data with lawyers, accountants, and auditors under obligations of professional confidentiality where necessary to obtain legal or financial advice in connection with our business operations.

7 Cookies & Tracking Technologies

ck456 uses cookies and similar tracking technologies to operate the platform, remember your session preferences, detect fraud, and understand how players navigate the site so we can improve the experience over time. The following categories of cookies are used on ck456:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during an active gaming session and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as preferred language, last-visited game category, and responsible gaming display settings. These are not essential but improve the quality of your experience on ck456.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — such as which pages are visited most frequently and how long sessions last — to help ck456 identify and fix usability issues.
• Security and Fraud-Detection Cookies: Help ck456 identify unusual device behaviour, multiple account attempts from the same device, and other indicators of fraudulent or prohibited activity.

Most web browsers allow you to control cookie settings through the browser's privacy or settings menu. You may block or delete cookies at any time; however, please note that disabling strictly necessary cookies will prevent you from logging in to your ck456 account and using core platform features.

ck456 does not use third-party advertising cookies or cross-site tracking cookies for retargeting purposes on any external advertising networks.

8 Data Retention

ck456 retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Account and Identity Data: Retained for the full lifetime of your ck456 account and for a minimum period of 5 years following permanent account closure, in order to satisfy anti-money-laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction to comply with financial record-keeping requirements.
• KYC Documents: Retained for the duration of the account relationship and for at least 5 years following account closure or the date of the last transaction, whichever is later.
• Gaming and Betting History: Retained for 5 years following account closure to support dispute resolution and regulatory compliance.
• Customer Support Communications: Live chat transcripts and email correspondence are retained for 2 years from the date of the interaction.
• Technical Log Data: Server-side access logs and IP address records are retained for up to 12 months from the date of collection, unless retained for longer in connection with an active fraud or security investigation.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to an identified or identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

ck456 implements a layered set of technical and organisational security measures designed to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the ck456 platform is encrypted using industry-standard TLS protocols. This applies to account login, deposits, withdrawals, and all other authenticated interactions.
• OTP Authentication: ck456 applies one-time password (OTP) verification to login attempts from new or unrecognised devices, providing an additional layer of account security beyond the password alone.
• Encrypted Password Storage: User passwords are never stored in plain text. ck456 stores only a cryptographic hash of each password using a modern, salted hashing algorithm, so that even in the event of a data breach, original passwords cannot be recovered.
• Access Controls: Access to systems containing personal data is restricted to authorised ck456 personnel on a strict need-to-know basis. All internal access is logged and subject to periodic review.
• Firewall and Intrusion Detection: ck456's server infrastructure is protected by enterprise-grade firewalls and real-time intrusion detection systems that monitor for anomalous activity and automatically block suspected attack patterns.
• Penetration Testing: ck456 conducts periodic security assessments and penetration tests to identify and remediate vulnerabilities in the platform before they can be exploited.

Despite these measures, no digital system can guarantee absolute security against all threats. In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, ck456 will notify affected individuals without undue delay and will take all reasonable steps to contain and remediate the breach.

10 Your Rights

As a player registered on ck456, you hold the following rights in respect of your personal data. These rights may be exercised at any time by contacting our support team through the channels described in Section 14:

• Right of Access: You have the right to request a copy of the personal data ck456 holds about you, along with information about how that data is being processed. ck456 will respond to access requests within 14 calendar days.
• Right to Rectification: If any personal data ck456 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to Erasure: In certain circumstances — for example, where personal data is no longer necessary for the purpose for which it was collected — you may request that ck456 delete your personal data. This right does not apply where ck456 is required by law to retain the data (e.g., for AML record-keeping).
• Right to Restrict Processing: You may request that ck456 restrict the processing of your personal data in certain situations, such as while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling. You also have the right to object at any time to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

11 Children & Minors

The ck456 platform is strictly intended for adults aged 21 years and above. ck456 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register an account, access the platform, or submit any personal data to ck456.

If ck456 discovers or has reason to believe that a registered account belongs to an individual under the age of 21, we will immediately suspend the account, delete the associated personal data to the extent not required for legal reporting purposes, and if applicable, return any deposits to the source payment method. Any winnings generated during the underage period will be voided.

If you are a parent or guardian and believe that your child has registered on ck456 without your consent, please contact us immediately at [email protected]. We take underage access extremely seriously and will investigate and act on all reports promptly.

12 Third-Party Links

The ck456 platform may contain references to or integrations with third-party services, including game provider platforms, payment gateway interfaces, and identity verification portals. When you interact with these third-party services, you are subject to the privacy policies of those respective providers, not this ck456 Privacy Policy.

ck456 is not responsible for the privacy practices, data handling, or security measures of any third-party service provider or game supplier. We encourage you to review the privacy policy of any third-party provider you interact with in connection with your use of the ck456 platform.

This policy applies solely to data collected and processed directly by ck456 through the ck456 platform at ck456.io and its associated mobile interface.

13 Policy Updates

ck456 reserves the right to update or revise this Privacy Policy at any time. When material changes are made to the way we collect, use, or share personal data, ck456 will notify registered players by displaying a prominent notice on the platform or by sending a notification to the registered mobile number associated with the account.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Your continued use of the ck456 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease using the platform and may request account closure by contacting support.

We recommend that you review this Privacy Policy periodically to stay informed about how ck456 protects your personal data. The current version of this policy is always available at ck456.io/privacy-policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck456 handles your personal data, please contact our support team through either of the following channels:

• Live Chat: Available 24/7 inside your ck456 account dashboard. Average response time under 2 minutes.
• Email: [email protected] — responses within 2 to 6 hours during normal operations.

For formal data subject requests — including access requests, erasure requests, or objections to processing — please contact us by email with the subject line "Data Privacy Request – [Your Account Username]". ck456 will acknowledge all formal privacy requests within 48 hours and provide a full response within 14 calendar days of receipt.

ck456 is committed to resolving all privacy-related concerns promptly, transparently, and in accordance with the principles set out in this policy. We value your trust and take our responsibility as data controller seriously.